There is currently a delay in newly added items being indexed, causing delays in their ability to be searchable
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Update - File processing is now caught up and functioning as expected.
Jul 02, 2025 - 19:55 MDT
Jul 02, 2025 - 19:55 MDT
Update - We are continuing to monitor for any further issues.
Jul 02, 2025 - 11:18 MDT
Jul 02, 2025 - 11:18 MDT
Update - On Tuesday, July 1st one of the pieces of the 3rd party cloud infrastructure that supports our services for processing new files added to Revver failed. As the cloud provider wasn't able to restore it in a timely manner, we shifted these document processing services to new infrastructure. These services are now running properly, but have a backlog of files to process. During the issue, no files or information were ever at any risk. We are simply behind on the supporting processes for new files. This includes running OCR (optical character recognition), extracting embedded text from new files, running Smart Extract AI, and updating our Search index to make these new files searchable. We hope to be able to catch up on this backlog of file processing and be back to normal timeframes for processing new files by the end of the day today (Wednesday, July 2nd).
Jul 02, 2025 - 11:18 MDT
Jul 02, 2025 - 11:18 MDT
Monitoring - A fix has been implemented and we are monitoring the results
Jul 01, 2025 - 16:35 MDT
Jul 01, 2025 - 16:35 MDT
Investigating - We are currently investigating this issue
Jul 01, 2025 - 10:55 MDT
Jul 01, 2025 - 10:55 MDT
Revver (US)
Operational
Application User Interface
Operational
Optical Character Recognition (OCR)
Operational
Automation Engine - Email, Scheduling
Operational
Search
Operational
File Preview
Operational
Revver (UK)
Operational
Application User Interface
Operational
Optical Character Recognition (OCR)
Operational
Automation Engine - Email, Scheduling
Operational
Search
Operational
File Preview
Operational
Revver (Canada)
Operational
Application User Interface
Operational
Optical Character Recognition (OCR)
Operational
Automation Engine - Email, Scheduling
Operational
Search
Operational
File Preview
Operational
Revver (GovCloud)
Operational
Application User Interface
Operational
Optical Character Recognition (OCR)
Operational
Automation Engine - Email, Scheduling
Operational
Search
Operational
File Preview
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance